Impact: During this period, some users experienced increased connection errors and timeout messages when accessing our services. The issue caused degraded performance and reliability for affected sessions.
Investigation: Our team identified that one of our servers was experiencing higher than normal load, which contributed to the elevated error rates. The rest of the infrastructure remained operational, but the server imbalance created service instability for some users.
Resolution: Traffic was rebalanced and load returned to normal by 4:29 pm. Errors subsided, and services are now fully operational.