Timeframe: September 25, 9:46 am – 10:48 am (local time)
Impact: Some users experienced inconsistent and slower response times for requests during this two-minute window.
Relation to prior incident: This degradation was related to the September 24 outage, with a further bottleneck detected between our realtime services.
Resolution: The bottleneck has been mitigated and normal response times have been restored.
Ongoing impact: While core services are stable, real-time in-app notifications remain temporarily offline while our team investigates the root cause and implements a permanent solution.
Next steps / prevention: • Conducting a deeper analysis of realtime service interactions • Rolling out infrastructure changes to prevent bottlenecks • Restoring real-time notifications once a reliable fix is in place